Required Items
- Your JBL PartyBox 310
- Your Smartphone or Bluetooth Device
Troubleshooting Steps
- Basic Checks: Ensure Bluetooth is enabled on your phone/device. Turn the PartyBox 310 off and then back on again.
- Enter Pairing Mode: Press the Bluetooth button on the PartyBox 310. It should make a sound and the light should start blinking to indicate it is discoverable.
- 'Forget' the Device: On your phone's Bluetooth menu, find the PartyBox 310 in your list of paired devices. Tap on it and select 'Forget Device' or 'Unpair'.
- Attempt Re-pairing: With the speaker in pairing mode (blinking light), scan for new devices on your phone. Select the PartyBox 310 when it appears and confirm the pairing.
- Hard Reset the Speaker: If it still won't connect, perform a factory reset. Press and hold the 'Play' and 'Volume +' buttons simultaneously for about 10 seconds until the speaker restarts. You will need to re-pair it after this.
- Check for Interference: Move other wireless devices (like Wi-Fi routers, microwaves, other Bluetooth speakers) away from your PartyBox, as they can interfere with the signal.
- Test with Another Device: Try to connect a different phone or tablet to the PartyBox 310. If the second device connects, the issue is likely with your original phone's settings.