What You'll Need
- Your JBL PartyBox 310 Speaker
- The JBL PartyBox App (Optional, but recommended)
Troubleshooting Steps
- Check the Light Show Button: Press the 'Light show' button on the top panel of the speaker (it looks like a sun or light bulb). Cycle through the different light patterns to ensure it wasn't accidentally turned off. Hold the button for more than 2 seconds to turn the strobe light on or off.
- Use the JBL PartyBox App: Open the JBL PartyBox app on your phone. Connect to your speaker and check the light show settings. The app provides full control over the lights, including turning them on/off, changing patterns, and customizing colors. Ensure the lights are enabled within the app.
- Restart the Speaker: Turn your PartyBox 310 off using the power button. Wait for about 30 seconds, and then turn it back on. This simple reboot can resolve temporary software glitches that might affect the lights.
- Check for Firmware Updates: Outdated firmware can cause various issues. Use the JBL PartyBox app to check for and install any available firmware updates for your speaker. Updates often include bug fixes that can solve problems with features like the light show.
- Hard Reset the Speaker: If the lights are still not working, a factory reset can clear any conflicting settings. With the speaker powered on, press and hold the Volume Up (+) and Play buttons together for about 10 seconds until the speaker powers off. This will restore it to factory settings. You will need to pair your Bluetooth devices again.
- Test Different Audio Sources: The light show is designed to react to music. Test the lights while playing audio from different sources (Bluetooth, USB, AUX) to see if the issue is related to a specific input.
- Check for Physical Damage: If the speaker was recently dropped or exposed to liquid, there might be a hardware issue with the internal LED components. Inspect the speaker for any visible signs of damage.
- Seek Professional Service: If you have completed all the steps above and the light show still does not work, it likely indicates a hardware failure. Contact JBL support or a professional repair service for assistance.